How custom orders work
Every DriveCraft product is designed to fit your vehicle or your interior style. Here's exactly what happens between placing your order and receiving it.
Which products require vehicle information?
Not every product needs your vehicle details — it depends on how it's manufactured.
Cut to your exact vehicle
Examples: Floor mats, full seat cover sets
Year, Make, Model, and Trim are required at checkout.
These products are manufactured to the precise dimensions of your vehicle's interior. Your vehicle information determines the cut pattern and may affect pricing based on vehicle class (Sedan, SUV, or Truck).
Sized for your vehicle type
Examples: Console liner kits, cargo liners
Vehicle class is used for sizing guidance.
These products ship in a small number of size variants matched to vehicle class. No unique product is created per VIN — your vehicle details are recorded on your order for production reference.
No vehicle information required
Examples: Windshield sunshades, care accessories
Select a size option at checkout, if applicable.
Standard products ship from ready stock. No vehicle fitment data is collected or required.
What happens after you order
From checkout to your doorstep.
You place your order
Vehicle information is collected on the product page as order customization — your Year, Make, Model, and Trim are saved as line-item properties on your order. No separate SKU or product is created for your vehicle.
We confirm the details
Our team reviews your vehicle details before cutting begins. If anything looks unclear or doesn't match our records, we'll contact you within one business day. Incorrect vehicle information submitted after this window may affect your order.
Production begins
Custom-fit orders typically take 3–7 business days in production before shipping. Standard products ship within 1–3 business days. You'll receive an update when your order moves to production.
Your order ships
We'll send a shipping confirmation with tracking information. Custom orders ship in protective packaging with an installation reference card included.
Need to correct your vehicle information? Contact us within 24 hours of placing your order. After production begins, changes may not be possible.
Materials & care
How to keep your DriveCraft products looking their best.
Heavy-Duty Rubber
- Remove and shake out debris weekly.
- Rinse with water and a mild soap.
- Allow to dry completely before reinstalling.
- Avoid petroleum-based cleaners.
Luxury Carpet
- Vacuum regularly to remove loose dirt.
- Spot-clean with a carpet-safe cleaner.
- Avoid saturating the backing.
- Air dry before reinstalling.
Premium Leather
- Wipe down with a damp microfibre cloth.
- Apply a leather conditioner every 3–6 months.
- Keep away from direct sunlight for extended periods.
- Do not use alcohol-based cleaners.
Returns & custom-order policy
Custom-fit products involve material and labour specific to your vehicle.
Custom-fit products — non-returnable unless defective
Products manufactured to your vehicle specification (floor mats, seat cover sets) cannot be returned unless they arrive damaged or with a manufacturing defect. Please review your vehicle details carefully before placing your order.
Standard products — 30-day returns
Sunshades, accessories, and other non-custom items can be returned within 30 days in unused, original condition.
Defective or incorrect items
If your order arrives defective, incorrectly cut, or doesn't match what you ordered, contact us with your order number and photos. We'll arrange a replacement or full refund at no cost to you.
Ready to find your fit?
Browse the full catalog or get a recommendation based on your vehicle and style.